## 1. Dispatch & Processing Times All orders are processed and handed over to our shipping carrier partners within **1 to 2 business days** (excluding weekends and public holidays). ## 2. Delivery Timeframes & Shipping Charges | Service Tier | Estimated Delivery Window | Shipping Charge | |---|---|---| | Standard Ground Shipping | 3 - 5 Business Days | Free on orders over A$499 (else A$40) | | Express Express Shipping | 1 - 2 Business Days | A$99 flat rate | | Cash on Delivery (COD) | 3 - 5 Business Days | A$30 COD verification fee | ## 3. Order Tracking Once your order is dispatched, a tracking link with the carrier AWB number will be sent via SMS and Email, and will also be visible under **My Orders** in your customer portal.